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Terms & Conditions

These Terms & Conditions ("Terms") govern your use of this website, operated by Ottohealths ("we", "us" or "our"), and any order you place through it. Please read them carefully before ordering. By using this website or submitting an order form, you agree to these Terms.

1. About our products

The products offered on this website are health, wellness or dietary supplement products as described on each product page. Product descriptions, images and information are provided in good faith for general information. Packaging and product appearance may differ slightly from the images shown.

2. Not medical advice

Information on this website is for general wellness information only. It is not medical advice, diagnosis or treatment, and it is not a substitute for consultation with a doctor or qualified healthcare professional.

Our products are not intended to diagnose, treat, cure or prevent any disease and are not a substitute for medicine. Results vary from person to person. If you are pregnant, breastfeeding, taking medication, have a medical condition or have allergies, consult a healthcare professional before use. Always read the label and follow the directions for use.

3. Eligibility

You must be at least 18 years old to place an order. Orders are accepted for delivery within Bosnia and Herzegovina only.

4. Ordering and order confirmation

To order, complete the order form with your name and phone number (and delivery address if requested) and submit it.
Submitting the form is an order request, not a completed sale. Our team will contact you by phone to confirm your name, delivery address, product, quantity and the total amount payable.
Your order is accepted only after it has been confirmed during this call. We may decline or cancel an order, for example if we cannot reach you, the details provided are incomplete or incorrect, the product is unavailable, or the order appears to be fraudulent or duplicated.
You are responsible for providing accurate and complete contact and delivery information.

5. Prices and payment

Prices are shown in The Bosnian Convertible Mark (BAM). The final price, any promotion and any delivery charge are confirmed with you during the confirmation call before your order is shipped. Prices, promotions and product availability may change without notice, but changes will not affect an order that has already been confirmed.

Payment is made in cash on delivery (COD): you pay the courier when you receive your parcel. We do not ask for card or online bank transfer payments for cash-on-delivery orders. If anyone asks you to pay in advance on our behalf, please contact us before paying.

6. Delivery

Delivery is handled by third-party courier companies. Please see our Shipping Policy for details on processing, delivery times and failed deliveries.

7. Cancellations, returns and refunds

You may cancel your order before it is shipped. Damaged, incorrect or incomplete deliveries and returns are handled as described in our Return & Refund Policy.

8. Acceptable use

You agree not to use this website to submit fake or fraudulent orders, send spam, misuse the order form, attempt to gain unauthorised access to our systems, or do anything that could disrupt the website or our services.

9. Intellectual property

The content of this website, including text, layout and graphics, is protected by intellectual property laws. Product names, brands and logos belong to their respective owners. You may not copy, reproduce or reuse the content for commercial purposes without written permission.

10. Limitation of liability

To the extent permitted by law, Ottohealths is not liable for indirect, incidental or consequential loss arising from the use of this website, the information on it, delivery delays caused by couriers or events outside our reasonable control, or the use of products contrary to their label and directions. Nothing in these Terms limits any rights you have as a consumer that cannot be excluded by law.

11. Privacy

We handle your personal information as described in our Privacy Policy.

12. Governing law

These Terms are governed by the laws of Bosnia and Herzegovina. Any dispute will first be handled through our customer service team, and if it cannot be resolved, by the competent courts.

13. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time you place your order applies to that order.

14. Contact us

Email: support@ottohealths.com
Order enquiries: care@ottohealths.com
Address: Ottohealths, Zenica 72000, Bosnia and Herzegovina
Business hours: Monday – Saturday, 9:00 AM – 6:00 PM (Sarajevo time, GMT+1)

Ottohealths

Ottohealths selects health and wellness products for customers in Bosnia and Herzegovina, with clear product information and a simple cash-on-delivery ordering process.

Dietary supplements are not intended to diagnose, treat, cure or prevent any disease. Eat a varied, balanced diet from all five food groups in appropriate proportions.