Shipping Policy

This Shipping Policy explains how Ottohealths processes and delivers cash-on-delivery (COD) orders placed on this website.

We deliver to addresses within Bosnia and Herzegovina. Some remote areas may not be served by our courier partners; if your address cannot be served, our team will let you know during the confirmation call.

After you submit the order form, our team will call the phone number you provided to confirm your name, delivery address, product, quantity and the total amount payable on delivery. Your parcel is prepared only after these details are confirmed.

If we cannot reach you, or the phone number or address is incomplete or incorrect, your order may be delayed or cancelled. Please keep your phone available after ordering.

Delivery times depend on your location, courier capacity, public holidays, weather and local service conditions. Orders to major cities usually arrive sooner than orders to remote areas. Any delivery time we give is an estimate, not a guarantee.

Any shipping charge is shown on the product page or confirmed with you during the confirmation call, and is included in the total amount you pay on delivery. You will not be charged anything that was not confirmed with you.

You pay the courier in cash when your parcel arrives. Please prepare the exact amount confirmed during the call. Please check that the parcel is addressed to you and the packaging is intact before paying.

If the courier cannot deliver your parcel because the address is incomplete, nobody is available to receive it, or your phone cannot be reached, the courier may try again or return the parcel to us. If you would like the parcel to be sent again, please contact us.

If you notice an error in your address after submitting the form, tell our team during the confirmation call or e-mail care@ottohealths.com as soon as possible. We cannot change the address once the parcel has been shipped.

If your parcel arrives damaged, or you receive the wrong or an incomplete item, please see our Return & Refund Policy.

Ottohealths

Ottohealths selects health and wellness products for customers in Bosnia and Herzegovina, with clear product information and a simple cash-on-delivery ordering process.

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