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Privacy Policy

This Privacy Policy explains how Ottohealths ("we", "us" or "our") collects, uses, shares and protects personal information when you visit this website, place an order or contact our customer service team. We process personal data in accordance with this policy and applicable data protection laws, including Bosnia and Herzegovina's Personal Data Protection Act B.E. 2562 (2019) (PDPA).

By using this website or submitting an order form, you acknowledge that you have read and understood this Privacy Policy.

1. Information we collect

We only collect the information we need to process your order and provide customer service:

Contact and order details you provide: your name, phone number, delivery address, the product and quantity you choose, and any notes you add to your order.
Communication records: messages, e-mails and notes from order confirmation calls with our team.
Technical information collected automatically: IP address, device and browser type, pages visited, the date and time of your visit, the website or advertisement that referred you, and similar usage data.
Cookies and similar technologies, as described in section 5 below.

We do not ask for or store payment card numbers or online banking details. Orders are paid in cash on delivery.

2. How we use your information

To receive, confirm and deliver your order, including calling you to confirm your name, address, product and amount due.
To provide customer service and answer your questions, complaints or return requests.
To prevent fraud, spam and abusive or duplicate order submissions, and to keep this website secure.
To measure and improve the performance of our website and advertising.
To comply with legal, tax and accounting obligations.

We use your personal information only for these purposes. We do not use it for automated decision-making that has legal or similarly significant effects on you.

3. Legal basis for processing

We process your personal information because it is necessary to take steps at your request and to perform our contract with you (your order), because we have a legitimate interest in operating, securing and improving our business, to comply with legal obligations, and, where required by law, on the basis of your consent (for example, for certain cookies).

4. Sharing of information

Ottohealths does not sell your personal information. We share it only with service providers who need it to fulfil your order or operate this website, and only to the extent necessary:

Order confirmation and customer service teams acting on our behalf.
Courier and logistics companies that deliver your parcel and collect cash on delivery.
Website hosting, order-management and IT service providers.
Advertising and analytics providers (such as Google), which receive technical and usage data as described in section 5.
Public authorities, courts or regulators when required by law or to protect our legal rights.

These providers are required to keep your information confidential and to use it only for the services they provide to us.

5. Cookies and tracking technologies

This website uses cookies, pixels and similar technologies to make the site work, remember your preferences, measure visits and understand which advertisements lead to orders. Advertising and analytics partners, such as Google Ads and Google Analytics, may set their own cookies to measure conversions and show relevant ads.

You can block or delete cookies in your browser settings, and you can manage personalised Google ads at adssettings.google.com. Blocking some cookies may affect how the website works.

6. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including handling your order, customer service, returns, fraud prevention and our legal, tax and accounting obligations. When it is no longer needed, we delete or anonymise it.

7. Data security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration, including encrypted connections (HTTPS) and access limited to staff and providers who need it. No method of transmission over the internet is completely secure, but we work to protect your information.

8. Your rights

Subject to applicable law, you have the right to:

access the personal information we hold about you and receive a copy of it;
ask us to correct inaccurate or incomplete information;
ask us to delete your information, or to restrict or object to its processing;
withdraw your consent at any time where processing is based on consent;
request the transfer of your information to another organisation where technically feasible;
lodge a complaint with the competent data protection authority.

To exercise these rights, e-mail us at support@ottohealths.com. We may need to verify your identity before responding. If you need to correct your delivery details before your parcel is shipped, you can also tell our team during the order confirmation call.

9. Children's privacy

This website and our products are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a minor has provided us with personal information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the effective date shown at the top.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Ottohealths:

Email: support@ottohealths.com
Order enquiries: care@ottohealths.com
Address: Ottohealths, Zenica 72000, Bosnia and Herzegovina
Business hours: Monday – Saturday, 9:00 AM – 6:00 PM (Sarajevo time, GMT+1)

Ottohealths

Ottohealths selects health and wellness products for customers in Bosnia and Herzegovina, with clear product information and a simple cash-on-delivery ordering process.

Dietary supplements are not intended to diagnose, treat, cure or prevent any disease. Eat a varied, balanced diet from all five food groups in appropriate proportions.